{"id":730,"date":"2016-03-07T00:00:00","date_gmt":"2016-03-07T00:00:00","guid":{"rendered":"https:\/\/www.motionpoint.com\/?post_type=blog&#038;p=730"},"modified":"2016-03-07T00:00:00","modified_gmt":"2016-03-07T00:00:00","slug":"when-should-you-remove-a-best-practice","status":"publish","type":"blog","link":"https:\/\/www.motionpoint.com\/blog\/when-should-you-remove-a-best-practice\/","title":{"rendered":"When Should You Remove a Best Practice from Your Global Site?"},"template":"","blog_categories":[5,15],"resource_categories":[],"targeted_localized_audience":[],"document_categories":[],"class_list":["post-730","blog","type-blog","status-publish","hentry","blog_categories-international-business-strategies","blog_categories-website-translation"],"acf":{"blog_short_description":"Hint: Probably never. Discover how one retailer lost big when it removed a MotionPoint-exclusive traffic- and revenue-generating best practice from its localized website.","news_inline_styles":"<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;border-color:#999;}\n.tg td{font-family:Arial, sans-serif;font-size:14px;padding:12px 10px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;border-color:#999;color:#444;background-color:#F7FDFA;}\n.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:12px 10px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;border-color:#999;color:#fff;background-color:#26ADE4;}\n.tg .tg-2g65{font-weight:bold;background-color:#3488f9;color:#ffffff;text-align:center;vertical-align:top}\n.tg .tg-pfso{color:#cb0000;vertical-align:top}\n.tg .tg-e2ye{font-weight:bold;background-color:#3488f9;color:#ffffff;text-align:center}\n.tg .tg-yw4l{vertical-align:top}\n.tg .tg-9hbo{font-weight:bold;vertical-align:top}\n.tg .tg-ktlj{font-weight:bold;color:#cb0000;vertical-align:top}\n<\/style>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;border-color:#999;}\n.tg td{font-family:Arial, sans-serif;font-size:14px;padding:12px 10px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;border-color:#999;color:#444;background-color:#F7FDFA;}\n.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:12px 10px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;border-color:#999;color:#fff;background-color:#26ADE4;}\n.tg .tg-2g65{font-weight:bold;background-color:#3488f9;color:#ffffff;text-align:center;vertical-align:top}\n.tg .tg-pfso{color:#cb0000;vertical-align:top}\n.tg .tg-e2ye{font-weight:bold;background-color:#3488f9;color:#ffffff;text-align:center}\n.tg .tg-yw4l{vertical-align:top}\n<\/style>","blog_video_id":"","article_body":"<p>It\u2019s not uncommon for digital marketing agencies to share portfolios filled with attractive designs and impressive metrics that shout to the world, \u201cThis is why we\u2019re good at what we do.\u201d (In fact, that sort of flaunting is expected these days.)<\/p>\n<p>  You can certainly look through MotionPoint\u2019s website and find examples of us doing the same thing. And why wouldn\u2019t we? We\u2019ve helped some of the biggest brands in the world generate outstanding successes in new domestic and international markets.<\/p>\n<p>  But what if we looked at performance from another angle\u2014say, one where we see a <i>negative <\/i>outcome instead of a positive one? Failure can often be a better teacher than success, after all.<\/p>\n<p>  Here\u2019s an example that should illustrate the impact on a localized website when a client chooses to <i>not do <\/i>something great (which would otherwise improve engagement with global customers).<\/p>\n<p>  Let\u2019s first review a table that highlights the impact of removing MotionPoint\u2019s exclusive EasyLink\u00ae Management technology. EasyLink Management is a part of MotionPoint\u2019s Global Growth Core suite of services. It improves a localized site\u2019s user experience by automatically suggesting the appropriate country, language, currency and compliance settings for visitors in global markets.<\/p>\n<p>  This table focuses on website performance, comparing 2014 to 2015. It presents data representing impressions, engagement, and conversion goals. (Normally, we wouldn\u2019t throw so much data into one table, but this finding was just too interesting to not investigate further.)<\/p>\n<\/p>\n<table class=\"tg\">\n<tbody>\n<tr>\n<th class=\"tg-e2ye\">Metrics<\/th>\n<th class=\"tg-2g65\">2014<\/th>\n<th class=\"tg-2g65\">2015<\/th>\n<th class=\"tg-2g65\">%?<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\">Total Visits<\/td>\n<td class=\"tg-yw4l\">324,625<\/td>\n<td class=\"tg-yw4l\">199,798<\/td>\n<td class=\"tg-pfso\">-38%<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\">Total Page Views<\/td>\n<td class=\"tg-yw4l\">918,273<\/td>\n<td class=\"tg-yw4l\">506,115<\/td>\n<td class=\"tg-pfso\">-45%<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\">Pages Per Visit<\/td>\n<td class=\"tg-yw4l\">2.8<\/td>\n<td class=\"tg-yw4l\">2.5<\/td>\n<td class=\"tg-pfso\">-11%<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\">Time On Site<\/td>\n<td class=\"tg-yw4l\">0:03:40<\/td>\n<td class=\"tg-yw4l\">0:03:00<\/td>\n<td class=\"tg-pfso\">-18%<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\">Bounce Rate<\/td>\n<td class=\"tg-yw4l\">57.7%<\/td>\n<td class=\"tg-yw4l\">61.4%<\/td>\n<td class=\"tg-pfso\">6%<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-9hbo\">Conversion #1<\/td>\n<td class=\"tg-9hbo\">7,387<\/td>\n<td class=\"tg-9hbo\">3,913<\/td>\n<td class=\"tg-ktlj\">-47%<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-9hbo\">Conversion #2<\/td>\n<td class=\"tg-9hbo\">12,226<\/td>\n<td class=\"tg-9hbo\">6,061<\/td>\n<td class=\"tg-ktlj\">-50%<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-9hbo\">Conversion #3<\/td>\n<td class=\"tg-9hbo\">25,571<\/td>\n<td class=\"tg-9hbo\">19,347<\/td>\n<td class=\"tg-ktlj\">-24%<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-9hbo\">Conversion #4<\/td>\n<td class=\"tg-9hbo\">0.70%<\/td>\n<td class=\"tg-9hbo\">0.36%<\/td>\n<td class=\"tg-ktlj\">-49%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/p>\n<p>  All nine line items fell from 2014 to 2015. This initially baffled us, considering that nothing else changed on the site\u2014save for the single removal of EasyLink Management in Q2 of 2014. The dates observed were Q1 of both years. Why would MotionPoint choose to highlight this analysis so aggressively? The answer is quite simple: Not only does adding our optimization best practices and proprietary technologies to our clients\u2019 multi-language website experiences lead to increases in the above metrics, but the <i>removal <\/i>of them can lead to a dramatic decrease in KPIs.<\/p>\n<p>  Let\u2019s use an e-commerce site to tell a similar story. <\/p>\n<p>  Ahead of the mad rush of the holiday traffic last year, one of our e-commerce clients decided to minimize its sites\u2019 \u201cmoving parts\u201d and disconnect all third-party technologies. The goal? To exercise full control over the site\u2019s aspects, at all times, during the holiday season. (Little did the company know that with our technologies and best practices, they had <i>always <\/i>maintained control, but we\u2019ll save that conversation for another post.)<\/p>\n<p>  In short, MotionPoint was tasked with removing its engagement-boosting EasyLink Management technology just before Black Friday. This was despite having launched the tool a few months before, to overwhelming success. <\/p>\n<p>  This daily traffic chart provides a perfect snapshot of its effects:<\/p>\n<figure style=\"text-align: center;\"><img decoding=\"async\" alt=\"\" src=\"\/\/www.motionpoint.com\/wp-content\/themes\/motionpoint\/images\/content\/news\/BestPractChart_02.png\"><\/figure>\n<p>  As you can see, the best practice of detecting non-English speakers and nudging them to their preferred localized website went live in late September. This is where an immediate 786% increase in traffic occurs. From there, it spikes another 125% at its peak just before Black Friday. <\/p>\n<p>  The next day, as soon as the best practice was removed, traffic dropped an immediate 56% and returns to its original levels (which are pre-best practice lows). To make matters worse, the client didn\u2019t re-activate EasyLink Management for another few months. <\/p>\n<p>  If we add revenue numbers to these three phases, we not only observe how much value the best practice drove, but also what revenue was lost in the following months:<\/p>\n<\/p>\n<table class=\"tg\">\n<tbody>\n<tr>\n<th class=\"tg-e2ye\"><\/th>\n<th class=\"tg-2g65\">Pre-EasyLink<\/th>\n<th class=\"tg-2g65\">EasyLink Active<\/th>\n<th class=\"tg-2g65\">EasyLink Inactive<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\">Visits<\/td>\n<td class=\"tg-yw4l\">282<\/td>\n<td class=\"tg-yw4l\">22,716<\/td>\n<td class=\"tg-pfso\">11,540<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\">Revenue<\/td>\n<td class=\"tg-yw4l\">$534<\/td>\n<td class=\"tg-yw4l\">$7,371<\/td>\n<td class=\"tg-pfso\">$981<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>  The most disheartening aspect of this discovery is that the post phase includes Black Friday, Cyber Monday, and the entire holiday season. By simply not having the best practice in place, the ecommerce company missed out on tens of thousands of dollars in revenue. <\/p>\n<h2>Conclusion<\/h2>\n<p>  By highlighting how a company can alienate customers (and lose revenue) by removing an engagement-boosting technology, we hope we\u2019ve illustrated the value of embracing\u2014and maintaining\u2014a key best practice for localized websites. <\/p>\n<\/p>\n<p>  In this case, companies shouldn\u2019t rely solely on international website visitors to invest the effort to navigate to their preferred localized sites experience. With a solution like EasyLink Management, companies can instead help guide consumers to their proper online destination. The end results, including higher conversion rates and revenues, can be profound.<\/p>\n","article_body_code":"","news_image":{"ID":7304,"id":7304,"title":"Hero_When-to-Remove-Best-Practices-100.jpg","filename":"Hero_When-to-Remove-Best-Practices-100.jpg","filesize":85129,"url":"https:\/\/www.motionpoint.com\/wp-content\/uploads\/Hero_When-to-Remove-Best-Practices-100.jpg","link":"https:\/\/www.motionpoint.com\/blog\/when-should-you-remove-a-best-practice\/hero_when-to-remove-best-practices-100\/","alt":"","author":"2","description":"    \t","caption":"","name":"hero_when-to-remove-best-practices-100","status":"inherit","uploaded_to":730,"date":"2016-03-07 00:00:00","modified":"2016-03-07 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