{"id":2285,"date":"2020-03-09T00:00:00","date_gmt":"2020-03-09T00:00:00","guid":{"rendered":"https:\/\/www.motionpoint.com\/?page_id=2285"},"modified":"2023-09-18T16:27:21","modified_gmt":"2023-09-18T20:27:21","slug":"healthcare-customer-experience","status":"publish","type":"page","link":"https:\/\/www.motionpoint.com\/solution\/healthcare-customer-experience\/","title":{"rendered":"healthcare-customer-experience"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":2110,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"wds_primary_redesign":0,"footnotes":""},"redesign":[],"class_list":["post-2285","page","type-page","status-publish","hentry"],"acf":{"web_pages_social_image":false,"web_pages_og_title":"Give every market a great localized buyer and customer journey.","folder":"solution","page_content":"\n
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Customer Experience<\/span><\/p>\n

Give every market a great localized buyer and customer journey. <\/h1>\n
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Delivering an engaging, relevant UX to multilingual patients is a challenge. But a great translation solution can eliminate all the effort\u2014and the risks.<\/h3>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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First impressions can make or break your brand.<\/h2>\n<\/p><\/div>\n
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It\u2019s critical to meticulously replicate your company\u2019s customer experience as you expand into new markets. Inaccurate messaging and an incomplete UX can confuse and irritate customers. A few of the challenges include:<\/p>\n

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Translation Accuracy<\/p>\n

Customers expect you to speak their language and present culturally-relevant content. They also expect accurately translated medical information. Neglecting these needs compromises trust.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Management Risks<\/p>\n

Using traditional vendors or in-house staff for website translation is expensive and inefficient. This increases the risks of brand damage and inconsistencies that can be hard to undo.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Missing Portals & Multichannel<\/p>\n

Your brand exists beyond your website, in secure customer portals and omnichannel content. But most translation solutions struggle with multichannel, and outright fail to accurately localize portal content. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Loss of Control<\/p>\n

Undercooked website translation solutions surrender your control of the user experience\u2014and the impression you leave with global customers. That\u2019s an unacceptable risk for any brand.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Easily unify your CX across all markets.<\/h3>\n
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MotionPoint makes it easy to expand your online business\u2014and your reach to audiences in multilingual markets\u2014without the headaches and heavy workload.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Resonant CX: <\/span> Our technology enables your brand managers in every region to easily craft market-specific messaging, promotions and more.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Brand Consistency: <\/span> Trust our superior technologies and translators to authentically represent your brand. Or you can use your own translators. We\u2019re flexible.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Authentic: <\/span> Our linguists can localize content using locally-preferred phrases that resonate within specific regional or international markets. This helps increase engagement and conversions.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Multichannel-Ready: <\/span> Our turn-key approach also handles multichannel and mobile app content, empowering you to serve customers in their preferred channels.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Delight customers with a superior digital experience.<\/h3>\n
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MotionPoint\u2019s technology leverages the code and content of your origin website, enabling us to translate, deploy and continuously operate multilingual versions that resonate across all markets.<\/p>\n

Discover what we do\u2014and how we\u2019re different<\/a> <\/div>\n<\/p><\/div>\n

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Case Study: VITAS Healthcare<\/h4>\n

A translation solution with a human touch.<\/h3>\n

VITAS Healthcare searched for a website translation solution that would free its marketing team from time-consuming work. It also needed world-class translations.<\/p>\n

\u201cThe translations are not only timely and accurate, they\u2019re also culturally sensitive<\/span>,\u201d says Jeff Stewart, an Assistant Vice President at VITAS.<\/p>\n

Read the case study<\/a> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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We\u2019ll easily be able to scale with MotionPoint. The solution enables us to process funding applications in multiple languages quickly, consistently, cost-effectively and with high quality.<\/h3>\n<\/p><\/div>\n
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Jeff Stewart<\/h4>\n

Assistant Vice President, Digital Communications, VITAS Healthcare<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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<!–<\/p>\n

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