{"id":1600,"date":"2017-12-18T00:00:00","date_gmt":"2017-12-18T00:00:00","guid":{"rendered":"https:\/\/www.motionpoint.com\/?post_type=blog&#038;p=1600"},"modified":"2017-12-18T00:00:00","modified_gmt":"2017-12-18T00:00:00","slug":"asking-right-questions-during-replatforming-and-website-translation","status":"publish","type":"blog","link":"https:\/\/www.motionpoint.com\/blog\/asking-right-questions-during-replatforming-and-website-translation\/","title":{"rendered":"Ask the Right Questions During Re-Platforming and Translation Projects"},"template":"","blog_categories":[107],"resource_categories":[37,30,35,33,21,23,22,17,18],"targeted_localized_audience":[],"document_categories":[],"class_list":["post-1600","blog","type-blog","status-publish","hentry","blog_categories-translation-technology","resource_categories-content-type-blog-post","resource_categories-business-goal","resource_categories-content-type","resource_categories-business-goal-global-expansion","resource_categories-topic-international-marketing","resource_categories-role-marketer","resource_categories-role","resource_categories-topic","resource_categories-topic-website-translation"],"acf":{"blog_short_description":"The technical and operational workload is greater than you think.","news_inline_styles":"","blog_video_id":"","article_body":"<p>So your company is facing a convergence of two distinct, but interrelated, critical business ventures: You\u2019re re-platforming or redesigning your website, and expanding your online presence to serve global customers. <\/p>\n<p>  That\u2019s a difficult needle to thread. It\u2019s challenging to find a solution that can successfully handle the technical complexities you\u2019ll face, while still serving your brand internationally. Common technical issues include:<\/p>\n<ul>\n<li>Finding the right CMS <\/li>\n<li>Translating error messages and dynamic content <\/li>\n<li>Translating third-party modules <\/li>\n<\/ul>\n<p>  Read on to learn more about these issues, and the best practices to overcome them.<\/p>\n<h2>Finding the Right CMS<\/h2>\n<p>  If you\u2019re redesigning or re-platforming your website, it\u2019s critical to ensure the CMS you choose can be scalable and successful in multiple markets:<\/p>\n<p>  <b>Step 1:<\/b> Find a translation solution that works with the CMS you\u2019re using or evaluating. Some solutions work only with specific CMSs. Others are more flexible and work with every CMS. <\/p>\n<p>  <b>Step 2: <\/b>Create a <i>content staging environment <\/i>within your CMS. Staging environments enable you to prep, design, review and approve content before it\u2019s pushed to your live production site.<\/p>\n<p>  Staging environments are essential when you\u2019re serving multiple markets. Your linguists and in-country teams can translate and vet content well before it goes live. If you work with an external translation agency, it can use the staging environment in the same way. <\/p>\n<p>  Staging environments are a life-saver for nearly all translation agencies. Why? They use convoluted, pokey processes or outdated technologies to localize online content, which creates significant delays in deploying translations to your global sites. They often can\u2019t keep up with the speed of your business and\u2014without a helpful staging environment\u2014play perpetual \u201ccatch up\u201d with your flagship primary-market site.<\/p>\n<p>  These delays are bad. Timely promotions expire well before they\u2019re ever translated. \u201cMixed language\u201d content appears on-site\u2014some in the local language, some in your primary-market language\u2014which breaks the immersive customer experience. This makes customers feel like second-class citizens, and sends them packing. <\/p>\n<h2>Translating Error Messages &amp; Dynamic Content <\/h2>\n<p>  Most contemporary websites feature some interactivity, even if it doesn\u2019t seem obvious to end users. This isn\u2019t just cutting-edge applications powered by AngularJS. Interactivity can be as simple as:<\/p>\n<ul>\n<li>You sign up for an online customer account <\/li>\n<li>You enter too few digits in the \u201cphone number\u201d field <\/li>\n<li>The website alerts you with an error message <\/li>\n<\/ul>\n<p>  These messages usually hail from a JavaScript file that contains dozens or hundreds of similar messages. It\u2019s a string of translatable text that displays based on specific user interactions. <\/p>\n<p>  Traditionally, this content is tricky and time-consuming to localize. Nearly all translation agencies lack the know-how to identify those strings of translatable text, extract them for translation, and then integrate them into the translated JavaScript file.<\/p>\n<p>  Instead, they shift that task on to their customers. That means you. It\u2019s an absurd amount of work, and it\u2019s going to be a hard sell. Your IT team has better things to do\u2014and they\u2019ll tell you so.<\/p>\n<h2>Translating Third-Party Modules<\/h2>\n<p>  The modules you use for special on-site functionality and UX must also be localized for global customers. In many respects, this is <b>even more challenging<\/b> than what we\u2019ve discussed so far, because these modules hail from third-party providers, and are stored and loaded from servers beyond your control.<\/p>\n<p>  This functionality could include:<\/p>\n<ul>\n<li>A ticket or reservation booking engine <\/li>\n<li>Interactive product search functionality (to find SKUs and detailed product info) <\/li>\n<li>E-commerce or checkout experience <\/li>\n<\/ul>\n<p>  These are all critical to your website, and to the customer experience. Since traditional agencies\u2019 inadequate technologies can\u2019t translate this stuff, the burden\u2014again\u2014typically falls on you to solve the problem.<\/p>\n<p>  You\u2019ll want to be thinking about translation when you license or purchase modules. Ask their developers:<\/p>\n<ul>\n<li>Can these services provide a local instance of their service for other languages, for other markets? (Most can\u2019t.) <\/li>\n<li>If they can, can they provide localizations in a voice that\u2019s consistent with your brand? (The answer is probably no way.) <\/li>\n<\/ul>\n<p>  You can mitigate this shortcoming by purchasing white-label modules that allow you to operate different instances, and localize content into any languages you wish. But this dramatically increases cost and effort, since you\u2019ll oversee a complex and error-prone translation workflow. There\u2019ll be technical customizations and integration, too.<\/p>\n<p>  The work never ends.<\/p>\n<h2>Conclusion<\/h2>\n<p>  However, there\u2019s a technology-driven solution that can eliminate all these issues. The <b>fully turn-key proxy-based approach<\/b> to website translation gets along just fine with all the CMSs, easily localizes dynamically-loaded content, and deftly handles third-party modules. The best part: It requires no ongoing effort from you or your team.<\/p>\n<\/p>\n<p>  Remember, content that needs translation isn\u2019t just the \u201ceasy to find\u201d text on the page. When examining both your CMS and translation vendor during a re-platform, it\u2019s important to ask about how this dynamic content can be translated. Your ability to serve a seamless in-language UX\/UI to your international users depends on it. <\/p>\n<p>  <i>photo credit: dnd_project\/Shutterstock<\/i><\/p>\n","article_body_code":"","news_image":{"ID":19960,"id":19960,"title":"ReplatformTranslation_Hero.jpg","filename":"ReplatformTranslation_Hero.jpg","filesize":71144,"url":"https:\/\/www.motionpoint.com\/wp-content\/uploads\/ReplatformTranslation_Hero.jpg","link":"https:\/\/www.motionpoint.com\/blog\/international-ux-considerations-for-website-redesigns\/replatformtranslation_hero\/","alt":"","author":"2","description":"    \t","caption":"","name":"replatformtranslation_hero","status":"inherit","uploaded_to":1996,"date":"2019-03-22 00:00:00","modified":"2019-03-22 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